Shipping Policy
We ship from the Flushing counter, and you are welcome to collect instead.
| Service | Cost | Time in transit |
|---|---|---|
| Standard ground, orders under $59 | $7.95 | 3–7 business days |
| Standard ground, orders of $59 or more | Free | 3–7 business days |
Where we deliver
We deliver to street addresses in the United States only. We do not currently ship internationally, and we cannot deliver to freight forwarders.
Cases and cooling ship in their manufacturer cartons wherever we can.
From order to doorstep
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Order placed
You get a confirmation email straight away. If it does not arrive, check your spam folder before writing to us.
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Picked and packed
We prepare orders within 1–2 business days of payment being confirmed.
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In transit
Standard ground delivery takes 3–7 business days once the parcel is collected.
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Delivered
Tracking is emailed as soon as the label is created. You can also use our Track Order page.
If a parcel goes missing
If tracking has not moved for five working days, email [email protected] with your order number and we will open an enquiry with the carrier. If the parcel cannot be found we replace it or refund it in full — that is our cost to carry, not yours.